Return Policy:
Our aim is to ensure customer satisfaction, and thus, we have implemented a 7-day return policy. You have a full 7 days from the date of receiving your item to initiate a return.
To be eligible for a return, your item must remain in its original condition – unworn, unused, with tags intact, and in its original packaging. Selain itu, please be prepared to provide the receipt or proof of purchase.
Initiating a return: To begin the return process, please reach out to us at support@vapebulkp.com.
Once your return request is approved, we will promptly provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that any items sent back without prior return authorization will not be accepted.
If you have any inquiries regarding the return process, feel free to contact us at support@vapebulkp.com.
Damages and Concerns:
Upon receiving your order, we kindly request that you conduct a thorough inspection. If you discover any defects, damages, or receive incorrect items, please notify us promptly. This allows us to assess the situation and take prompt corrective action.
Exceptions and Non-Returnable Items:
It’s important to note that certain categories of items cannot be returned. These include perishable goods (such as food, flowers, or plants), custom-made products (including special orders or personalized items), and personal care items (like beauty products). Selain itu, we cannot accept returns for hazardous materials, liquids, or gases. If you have questions about the eligibility of a particular item for return, please do not hesitate to contact us.
Please be aware that returns are not accepted for sale items or gift cards.
Exchanges:
For a seamless exchange process, we recommend initiating a return for the existing item. After the return is approved, you can then proceed to make a separate purchase for the new item.
European Union 14-Day Cooling Off Period:
If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without the need for justification. The conditions for return remain consistent with our general policy – the item must be in its original condition, with tags intact, and accompanied by the receipt or proof of purchase.
Refunds:
Upon receiving and evaluating your return, we will notify you of the refund’s approval status. When approved, the refund will be automatically processed to your original payment method within 10 business days. Please allow for additional processing time on the part of your bank or credit card company.
Should more than 15 business days have passed since your return was approved, kindly get in touch with us at support@vapebulkp.com.
We appreciate your understanding and cooperation with our refund process.